Frequently Asked Questions

Everything you need to know about our luxury handbags and services.

Where are DeMellier products manufactured?

All our handbags are handcrafted with integrity in Spain or Italy using the finest sustainably sourced leathers from local tanneries.

Do you offer international shipping?

Yes, we ship worldwide. We offer free standard delivery on all orders over a certain threshold, and express shipping options are available at checkout.

What is your return policy?

We offer a 30-day return policy for all unused items in their original packaging. Please note that personalized or monogrammed items are non-returnable.

How does the 'A Bag, A Life' initiative work?

For every bag purchased, DeMellier funds a set of life-saving vaccines and treatments for a child in need through our partnership with SOS Children's Villages.

How should I care for my leather handbag?

We recommend avoiding prolonged exposure to direct sunlight and moisture. Use a soft, dry cloth to wipe away dust and store your bag in its provided dust bag when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Clearpay.